Hotel or Resort Courtesy Call Process

The service managers / executives are to ensure that they give courtesy calls to all guests in house with the exception of groups and conference guests during the course of the day.  

To call Long Staying guests on Sunday or once a week. 

Reason  

Courtesy Calls are done to make the guests feel cared for, to offer any assistance required and check satisfaction. 

This is also done to follow up on departure details, billing instruction and guest feedback.